Refund Conditions

Last Updated: April 2026

48-Hour Money-Back Guarantee

Unsatisfied with your audit or engagement? Request a full refund within 48 hours of service delivery—no questions asked.

Overview

Payment Velocity is confident in the quality and value of our consulting services. To ensure your complete satisfaction, we offer refund protection on qualifying services under the conditions outlined below.

Refund Eligibility

Payment Stack Audits

Refund Window: 48 hours from delivery of the final audit report

Eligibility: Full refund available if you are unsatisfied with the quality or comprehensiveness of the audit for any reason.

Process: Submit a refund request via email with a brief explanation. Refunds are processed within 5 business days to your original payment method.

Note: This applies to individual audit engagements only, not ongoing retainers.

Monthly Optimization Retainers

Refund Window: 48 hours from the start of the first billing cycle

Eligibility: If the retainer is not meeting your expectations, you may request a refund of the initial month's payment within the 48-hour window.

After 48 Hours: Standard cancellation terms apply. You may cancel with 30 days' notice, but no refund is issued for services already rendered.

Process: Contact contact@paymentvelocity.com to request a refund. Include your account details and reason for the request.

Implementation & Integration Projects

Refund Policy: Implementation projects operate under the terms specified in the statement of work (SOW) executed at engagement.

Partial Refunds: If the project is cancelled mid-work, you pay only for services and costs incurred to the cancellation date. Remaining project payments are refunded.

Completion Refunds: Once a project is delivered and accepted, refunds are not available. However, we will address any legitimate implementation issues at no additional cost within 30 days of delivery.

Non-Refundable Circumstances

Refunds are not issued in the following cases:

• Refund request submitted more than 48 hours after service delivery
• Requested refund falls outside the 48-hour window (see timeline for your service type)
• Client is dissatisfied solely due to lack of implementation or follow-up on recommendations provided
• Client provides false or misleading information during the engagement
• Services were provided correctly but the expected business outcome was not achieved (outside our control)

How to Request a Refund

To request a refund within the 48-hour window, follow these steps:

Send an Email

Contact contact@paymentvelocity.com with "Refund Request" in the subject line

Include Your Details

Provide your name, service type, engagement date, and a brief reason for the refund request

Refund Processing

We'll process your refund within 5 business days to your original payment method

Confirmation

You'll receive a refund confirmation email with transaction details

Processing Time

Refunds are processed within 5 business days of approval. Depending on your bank or payment processor, funds may take an additional 3–7 business days to appear in your account. Contact your financial institution if funds do not arrive within 14 days of our refund approval.

Our Commitment

Your satisfaction is our priority. If you have concerns about your engagement or deliverables after the 48-hour refund window, we're happy to discuss solutions including:

• Additional analysis or clarification on audit findings
• Implementation support to execute recommendations
• Follow-up sessions to address specific questions
• Custom pricing adjustments for extended engagements